The appeal of using a Hollywood star as the face of a product is simple: advertisers believe that if a celebrity uses Product X, consumers will want to use it as well. They argue that using a famous face is an easy and effective way of reaching a broad consumer audience: doors to talk shows, interviews, and other high-exposure outlets open without so much as a push. By presenting the person as an expert through means of a testimonial, people are likely to perceive a greater amount of product credibility and therefore purchase the product because “if it’s good enough for a celebrity, it’s good enough for me.” However, this is not always true in reality.
Recent research by the University of Bath and the University of St. Gallen, Switzerland determined that consumers’ main motivation when purchasing is to keep up with peers. Researchers found that people were more swayed by an advertisement with a fictional testimonial character than by a celebrity testimonial. “This is because many people feel the need to keep up with the Joneses when they buy,” said Professor Brett Martin, an instructor at the University of Bath. To them, it is more important that people in the same peer group as themselves think a product is cool or fashionable than whether Jennifer Aniston thinks so. Therefore, the money a company shells out to a celebrity is sometimes not even worth it in the first place.
In addition, using a non-fictional character who is already in the public eye can sometimes backfire. Firstly, because celebrities are already famous for other things, there is an extremely high risk that the image and/or actions of the spokesperson will overshadow the message the company is attempting to disseminate. Jessica Simpson’s up and down love life, for example, clearly takes precedence over her Pizza Hut sponsorship in mass media. Secondly, bad celebrity behavior is even worse for a campaign. Although advertisers attempt to “avoid controversy like the plague,” unexpected situations often arise. While Nick Lachey was promoting the Mastercard “Major League Baseball Dreams” event this past summer, nude photographs of Lachey and his girlfriend Vanessa Minnillo in a hot tub in Mexico surfaced. Although this poor timing would have been bad enough, it turned into a bigger scandal when while doing a television interview on Fox’s “Good Day New York,” Lachey’s video feed went out the moment the anchor began asking Lachey about the photographs. The fact that Lachey was seemingly attempting to avoid talking about the situation completely overshadowed the message he was being paid to promote, and more people knew that he ended the interview than that he was promoting anything at all. Finally, sometimes celebrity spokespeople are unable to fulfill their promotional roles and end up not living up to the hype surrounding their campaign. Sadly, this was the case with Anna Nicole Smith (pictured at left), the face of Trimspa before she died. After Smith passed away, Trimspa was forced to remarket their product and attempt to disassociate their name with Smith’s image.
In all, having a celebrity as the face of an ad campaign can have some positive attributes. However, the risk associated with famous people outweighs those attributes. Instead of seeking out a celebrity, advertisers should focus on selling their product through other means.